At VTOPS, we pride ourselves on delivering high-quality products and services. We understand that sometimes things don’t go as planned, and we’re committed to ensuring a smooth and hassle-free shopping experience for you. If you’re not entirely satisfied with your purchase, you can return the item within 30 days of receiving it, our return and refund policy is designed to help.
- Missing Items:
If part of your order is missing for any reason, VTOPS commits to crediting or refunding the value of the missing item to your original payment method as soon as the issue is identified and confirmed. To expedite the resolution process, we encourage you to send us photographs illustrating the problem. This visual evidence helps us to quickly assess and address the issue, ensuring a faster and more efficient resolution for you.
- Unprocessed Orders:
If your order hasn’t been processed or shipped and you wish to cancel for any reason, we will cancel the order upon your request and issue a full refund.
- Out-of-Stock Items:
VTOPS make every effort to ensure all items are available in stock. However, in the rare event that an item you ordered is out of stock, we will take the following steps:
- Notification and Alternatives: We will promptly contact you via email to inform you of the situation. Along with this notification, we will propose an alternative product that closely matches your original choice.Your Choice: If the suggested alternative does not meet your needs or preferences, you have the right to decline it.
- Order Cancellation and Refund: In cases where the alternative product is not acceptable to you, we will respect your decision to cancel the order. Upon your request, we will process a full refund to your original payment method.
We understand the importance of your order and strive to offer solutions that meet your expectations, even in situations where the desired product is unavailable.
- Personalized or Customized Products: Items personalized or customized specifically for you cannot be returned or refunded.
- Order Processing and Shipping: Orders that are already being processed, shipped, or in any other non-cancellable state cannot be changed, cancelled, or refunded.
- Delivery Issues: We cannot offer refunds if the delivery address is incorrect, nobody is available to receive the order, or the order cannot be delivered due to other recipient-related issues.
- Estimated Delivery Dates: We provide estimated delivery dates for convenience; these are not guaranteed. We are not able to offer compensation for deliveries that do not meet these estimates.
- Initiating a Return: Contact us at info[at]vtops.com to start the return process. If your return is approved, we’ll send instructions on how and where to send your package.
- Information Needed: Provide the product description, order number, your contact information, and possibly a photo of the item you wish to return.
- Returning the Item: Use the designated carrier for returns. Customers bear the costs incurred for returns, except in cases where the return is due to our error.
Please Note: Items sent back to us without first requesting a return will not be accepted.
Detailed Refund Policy:
- Before Processing: Full refunds are available if you cancel your order before it is processed. Please contact info[at]vtops.com to cancel.
- After Processing: Once an order is processed, it cannot be cancelled or refunded.
- In Transit: We cannot stop, change, or refund an order once it is shipped. Address corrections while in transit may be possible but are not guaranteed.
Refund Processing Time:
- Refunds typically take 2-5 business days to process. This may vary during weekends or public holidays.
- Once processed, the time it takes for the refund to show on your statement depends on the payment method (e.g., 3-5 business days for credit/debit cards, immediate for PayPal).
ZHENGZHOU VTOPS MACHINERY CO LTD
ADDRESS: ROOM 1617, BUILDING 2, DIANCHANG ROAD 70, HIGH-TECH INDUSTRIAL DEVELOPMENT ZONE, ZHENGZHOU CITY, 450000, HENAN PROVINCE, CHINA.